Mazin Aledeinat, Zeyad Alkhazali, Hakem Sharari, Malek Alsoud
This study aims to identify the role of personal and organizational factors on work-life balance among small and medium enterprises (SMEs). To do so, a questionnaire was designed to gather data from a random sample of 175 hotel employees: front desk employees, reception operators, employee chiefs, guest-relation directors. The response rate was 68%, and responses were analysed and tested using the smart PLS. The descriptive and analytical approach was adopted to highlight the main study concepts, analyse data and extract inferences. The results of the study indicated that all independent variables of both the personal and organizational factors have positive and significant influence on the work-life balance of employees.