Chatti, H., Radouche, T., & Asfoura, E.
Given the importance of the changes to the ERP system introduced by the integration, but also the complexity of implementing this software solution, it is not surprising that the transition to an ERP is difficult and expensive, without any guaranteed return on investment. As a result, the company is faced with a paradoxical situation: on the one hand, the high earning potential from the ERP system and, on the other hand, the serious risks of failure. This research questions the determinants of success and the benefits of adopting this integration technology. To answer this question, an analysis of the literature made it possible to formulate an original research model for evaluating the success of ERP from a perspective of integrating IT applications. The model, thus proposed and compared to the SMEs context, examines, according to a systemic approach, the relationship between (1) the determinants of the success of ERP adoption, (2) the characteristics of the ERP system implementation process, and (3) the expected impacts on organizational performance. The results obtained underline the preponderance on the one hand of the quality of information, communication and user satisfaction as benefits of ERP implementation, and on the other hand of the quality of the project team, user training, the reengineering of business processes and the selection of the ERP solution and top management as key success factors for ERP projects.Given the importance of the changes to the ERP system introduced by the integration, but also the complexity of implementing this software solution, it is not surprising that the transition to an ERP is difficult and expensive, without any guaranteed return on investment. As a result, the company is faced with a paradoxical situation: on the one hand, the high earning potential from the ERP system and, on the other hand, the serious risks of failure. This research questions the determinants of success and the benefits of adopting this integration technology. To answer this question, an analysis of the literature made it possible to formulate an original research model for evaluating the success of ERP from a perspective of integrating IT applications. The model, thus proposed and compared to the SMEs context, examines, according to a systemic approach, the relationship between (1) the determinants of the success of ERP adoption, (2) the characteristics of the ERP system implementation process, and (3) the expected impacts on organizational performance. The results obtained underline the preponderance on the one hand of the quality of information, communication and user satisfaction as benefits of ERP implementation, and on the other hand of the quality of the project team, user training, the reengineering of business processes and the selection of the ERP solution and top management as key success factors for ERP projects.