Jehad Saleh Aldehayyat, Ahmad Ali Almohtaseb, Sliman S. Alsoboa
This study sought to determine the critical success factors for knowledge management in the Jordan financial sector. These factors were identified via extensive literature review and through descriptive and inferential statistics. Using a cross-sectional survey design, data were collected from 310 respondents, where the majority (48%) were middle-level managers followed by first-line managers and top-level managers, who accounted for 42 and 10%, respectively. All managers had taken part in identifying knowledge, sharing knowledge, and using knowledge. The findings highlighted that organization, organizational leadership, information technology infrastructure, and human resource management practice significantly affect knowledge management. Further structure equation modeling showed that organizational leadership significantly affects the organizational structure, which significantly affects knowledge management. Organizational leadership significantly affects information technology infrastructures that significantly affect knowledge management, and organization leadership affects human resource management practices, affecting knowledge management. There should be an evaluation of how the current organization structure, human resource management practices, leadership, and information technology infrastructure are likely to affect the successful implementation of knowledge management initiatives.